The Dryer Vent Wizard System
Training
Dryer Vent Wizard has a straightforward business model that doesn't require a sprawling staff, complex finances, or a hefty upfront investment as a mobile, home-based franchise. But our commitment to simple operations doesn't mean we leave franchisees to fend for themselves.
We've crafted an ongoing training and support system that provides the tools and sets franchisees up for sustained success. This system combines thorough front-end training with continued marketing, sales, and scheduling support. Our robust Dryer Vent Wizard training and support system is one reason our franchise owners attribute their success to.
Initial Training
Our training is tailored to our business model and informed by the experiences of existing Dryer Vent Wizard franchisees. From the start, we treat franchisees like part of our company family. Our upbeat, welcoming environment is a foundational part of our company.
Seasoned Dryer Vent Wizard franchisees love to help new owners get off to a strong start, and they play an integral role in our training process, which includes:
- Five days of classroom training at one of our headquarters in Irving or Waco, TX. This segment covers all aspects of the business model.
- Three to five days of field training. Here, expert franchisees walk trainees through a "day in the life" on the job. New owners get hands-on experience managing appointments, performing maintenance, and providing best-in-class customer service.
- After a new owner launches their franchise, our corporate team remains available to help with any questions or issues that arise.
Ongoing Support
Once franchisees are up and running, Dryer Vent Wizard continues to help behind the scenes through marketing and scheduling support.
Marketing
We use effective traditional and digital marketing methods to reach potential customers in our franchisees' designated territories. We know that owners likely aren't marketing professionals, so work with you to develop the strategy and plan, providing resources you can easily deploy to activate your marketing plan.
Our brand also has a solid online and social media presence. When potential customers search Google for dryer vent repair, they'll find our name. We maintain Facebook and Twitter profiles where we engage with our audience – we even share photos of some clients' dryer vent drama to drive home the need for regular maintenance.
Scheduling
Our national scheduling center takes calls and books appointments for franchisees so that they never have to worry about missing a call or losing business. The scheduling center operates between 7 am and 9 pm EST, Monday through Friday, 8 am to 5 pm on Saturday and from 11 am to 3 pm on Sunday. During off-hours, calls are forwarded to an answering service where customers can speak with a live representative.
Eighty percent of new calls lead to an appointment during the first conversation, and more than 90 percent of those appointments turn into paying jobs. The experienced staff at the scheduling center logs all appointments in our web-based calendar, where franchisees submit their weekly availability. They also call existing customers to schedule re-cleaning, which generates repeat business.
These services drive sales and simplify operations for franchisees, allowing them to focus on making money and growing their businesses.
Preferred Vendor Discounts and Rebates
With vendor relationships through ProTradeNet, franchise owners like you get access to cost-saving buying power.
Access powerful print and digital marketing collateral and innovative strategies to help boost visibility in your community and help you entice new and returning clients.
A family of key partnerships with appliance repair businesses and local first-responders helps us educate every market we’re in.
A Part of the Neighborly® Family of Service Brands
Not only will you enjoy the extensive support and services provided by Dryer Vent Wizard with your franchise, but you will also become part of Neighborly®, the world's largest and fastest-growing family of home service brands with 29 home service brands and more than 4,800 franchises in nine countries.
As a part of Neighborly, Dryer Vent Wizard franchise owners may gain exposure and leads via customers of other Neighborly brand franchises in their community. We also offer cross-marketing promotions and campaigns to generate business for our Neighborly family of home service brands. This is just one more way Dryer Vent Wizard supports you.
